Daniel is a Conversation Design Lead for Google Assistant, creating engaging experiences for Home, Pixel, Wear, and more. For the past 15 years, he has been leveraging language technologies to develop user-centered solutions for major brands like Allstate, Nike, Target, and Cisco. Just prior to Google, he led service design efforts as Director of Customer Service Experience at Walgreens, deploying proactive and personalized contact solutions for roughly 100 million customers at more than 8200 stores.